Frequently Asked
How does your subscription box work?
By subscribing to our service, we ensure that you get a delicious box of fresh organic fruits and vegetables delivered straight to your door as often as you would like. This saves you the hassle of fitting in grocery runs between your packed schedule, and lets your family explore new recipes with a diverse range of veggies every week. Purchasing our boxes provides employment not just for our youths at HeySprouts, but also across our partners as well.
Where do the products from our box come from?
We procure nothing but the best from ou amazing partners Quan Fa Organic Farm, whose products are all certified organic, Mushroom Buddies, a social enterprise that hires people with special needs to plant and harvest pearl oyster mushrooms; and more to come!
Our diverse team of youth with special needs takes extra care to weigh, pack and ship them off to you. A labour of love from start to finish!
Can I choose what is in my box?
We do hope that you enjoy our specially curated boxes with different items on a weekly basis. This way, your family gets to enjoy the thrill of trying new veggies and different recipes - Your family will thank us!
When will my weekly box be delivered?
Our boxes will be delivered to your homes every Wednesday and Thursday, depending on your location. We will update you on your delivery timing for the week every Tuesday. Please place your orders by end of Monday for same week deliveries.
What if I'm not home for delivery?
We will contact the number indicated on your account. Contactless delivery is an option. If redelivery is required, it will be chargeable at $10 per trip
How long can I keep my fruits and vegetables for?
The fruits and vegetables should last you a week but leafy vegetables tend to go more quickly so do try to consume them first!
How about the packaging?
We try and reduce the plastic that we use as much as possible. Please do help us by keeping your carton box and thermal bag so that we can pick it up at the next week’s delivery. This helps us reduce the carton boxes that we need to use.
Payment by PayNow
Currently, only PayNow is accepted as a payment method. We are exploring more payment options and hope to offer them in due course but for now this is the most straightforward and cost-saving method that allows us to pass on the savings back to you.
You can make payment to us via our UEN: 202136872M or by scanning this QR code.
Please send your screenshot to 89303426.
We thank you for your support as we work towards better serving you.
What if I have feedback or want to reach someone about my order?
Please reach out to us at hello@heysprouts.com.sg